Payment Policy

At Pearce Sydney, your security and ease of payment are very important to us. We therefore provide a range of reliable, secure and widely used payment options to ensure a smooth checkout experience for customers in Australia.

Credit and debit cards

Secure and convenient payments

We accept major credit and debit cards, including Visa, Mastercard, American Express and Maestro. Paying by card is a secure and commonly used method and allows for fast order processing.

To complete your purchase using a credit or debit card:

  1. Select “credit or debit card” during checkout.
  2. Enter your card number, expiry date and security code.
  3. Provide the required billing details.
  4. Confirm the payment to complete the order.

After successful payment, you will be redirected to a confirmation page. A confirmation email with your order details will be sent to you.

Apple Pay and Google Pay

Mobile payment options

Customers using compatible Apple or Android devices can choose Apple Pay or Google Pay for a quick and contactless checkout.

To use Apple Pay or Google Pay:

  1. Select the desired payment option at checkout.
  2. Authenticate the transaction using Face ID, Touch ID or your device passcode.
  3. Confirm your shipping and billing details.

Once approved, you will be redirected back to our website with an order confirmation.

Shop Pay

Fast and secure checkout

Shop Pay allows returning customers to complete their purchase faster by using stored delivery and payment details.

To pay with Shop Pay:

  1. Choose “Shop Pay” at checkout.
  2. Log in to your Shop Pay account.
  3. Confirm the transaction and complete your order.

You will then be redirected to an order confirmation page.

Depending on your location, additional local payment options may occasionally be available and will be shown during checkout.

Currency and pricing

Payments on pearcesydney.com are processed in Australian Dollar (AUD).

All prices are displayed in AUD and include any applicable taxes, including GST where required by law.

Security and data protection

Your payment security is our top priority. All transactions are encrypted using modern SSL technology to protect your personal and financial information. We regularly review and update our systems to comply with current security standards and legal requirements.

We do not store or have access to your full payment details at any time.

For information regarding refunds, chargebacks or payment disputes, please refer to our refund policy.

If you experience any issues during payment or have questions regarding billing, our customer service team is happy to assist you.

For additional information, please visit our frequently asked questions section or contact our customer service team directly.

Customer Support

Store Name: Pearce Sydney

Business Address: Im Untertal 4, 79215 Elzach, Germany

Email: info@pearcesydney.com

Tel.: +61 3 5615 8350

Contact Form: Here

Customer service hours: Monday to Friday: 8:00 a.m. to 6:00 p.m. (GMT+10:00)

We respond to your emails within 24 hours (Mon–Fri). Messages received over the weekend will be answered on Monday.